What is Sthan?

Sthan is a modern customer relationship management (CRM) platform purpose-built for real estate developers, bundled with a complete lead-to-booking automation system. It covers six layers end-to-end: (1) Lead capture from Meta Lead Ads, Google Search Ads, project landing pages, website forms, WhatsApp click-to-chat, missed-call capture, and property portals including MagicBricks, 99acres, and Housing.com; (2) Instant response automation that fires WhatsApp, email, and SMS within 10 seconds of a lead arriving; (3) Lead qualification via chatbots, smart forms, and call automation based on budget, property type, location, timeline, and loan requirement; (4) A 15-day automated follow-up drip across WhatsApp, email, and retargeting; (5) Sales team automation with auto-assignment, no-response escalations, and site-visit scheduling; and (6) A reporting dashboard covering leads by source, cost per lead, qualified leads, site visits, conversion ratio, and ad spend versus inquiries. Sthan replaces the common patchwork of Excel, WhatsApp groups, and legacy CRMs such as DaeBuild, Sell.Do, and generic Zoho setups. Pricing is ₹8,000 per month per active project, or a flat ₹25,000 per month for unlimited active projects (₹2,40,000 per year on annual billing), with no per-user fees. Optional Sthan Growth Services for managed marketing are separate: Lead Capture Pro at ₹15,000 per month and Marketing Concierge at ₹40,000 per month. 7-day free trial on the first project, no lock-in.

Legal

Request account and data deletion

How to ask us to delete your Sthan user account and the personal data attached to it.

At a glance
Applies toSthan user accounts
Contactsupport@sthan.org
Actioned within30 days of verification

Sthan is a business CRM used by real-estate developers and their sales teams. Your Sthan account is created and managed by your employer — the company that subscribes to Sthan. This page explains how to have your user account and the personal data attached to it deleted, exactly what that removes, and which records stay with your employer as their own business data.

1. How to request deletion

Email support@sthan.org from your registered email address with the subject "Delete my account". Sending the request from the email address on your account lets us verify that the request is really yours before we act on it.

Alternatively, ask your company's Sthan administrator, who can remove your user account directly from Settings → Users. If you are unsure who administers Sthan at your company, write to us and we will point you in the right direction.

2. What is deleted

We delete your user account and the personal data that identifies you as an individual:

  • your name;
  • your phone number;
  • your email address;
  • your login sessions;
  • your device push tokens;
  • your personal preferences.

Once this is done, you can no longer sign in, and the personal profile that belonged to you is removed from the workspace.

3. What is retained, and why

Records of business activity you carried out on behalf of your employer — leads you worked, calls you logged, site visits, and bookings you processed — remain the property of your employer, who is the Sthan account holder. These are that company's business records, not personal data you control.

They are retained under their control and are subject to their own legal retention obligations, including RERA and Indian tax law. Deleting your user account does not, and cannot, remove these business records, because they do not belong to you to delete.

4. Timeline

Deletion requests are actioned within 30 days of verification. We verify the request first — usually by confirming it came from your registered email address — and then remove your account and personal data within that window.

5. Questions

If you have any question about deleting your account or the data attached to it, write to us at support@sthan.org and we will help.